CRMSender brings the world class features of Vertical Response and Google Analytics to your favorite CRM application.  It is easy to select a targeted e-mail addresses list from your CRM application and execute a professional e-mail campaign with just a few clicks of the mouse.  Vertical Response takes care of the delivery, unsubscribes, bounces and reporting.  CRMSender updates your CRM to keep your e-mail address list clean and up to date.  Unsubscribes and bounces are automnatically updated in the CRM application and appropriate history records are added.  In addition, all campaign result data is synched to your local database.  Now you don’t have to choose between the extensive online reporting and custom reports tied to the rest of your CRM data.  You can take advantage of both!

You can use CRMSender with or without integration to your CRM database. In this case you can simply go online, manually upload your list and purchase credits for the e-mails you intend to send. If you decide to use the CRM integration there is a one time fee to purchase the integration which also includes a number of e-mail credits. When you send e-mails pricing is based upon the number of email credits that you purchase at one time. If you plan on mailing weekly or monthly, “buying in bulk” will save you money as the cost per email decreases at higher quantities. Click here for pricing.

To use the CRM integration you need to download the appropriate installation package for your CRM system.  There is a one time fee for a perpetual license of the integration.

If you do not find your CRM application in the list, please let us know.  We plan to add more in the future and would certainly like to hear from you.  Click here to let us know which CRM applcation you use.

Yes! Multiple CRM applications can share the same online account and e-mail credits. This enables you to pool your purchases and save money as the cost per email decreases at higher quantities.

1.  
   • GoldMine v6.7 Corporate Edition or higher or GoldMine Premium Edition
   • Microsoft SQL 2000 or higher

CRMSender is a fast and easy web based application that allows you to communicate with your customers and prospects using email & postcards. CRMSender provides you with the tools to:

• Register customers and prospects on your site and collect valuable profile information
• Create professional-looking email & postcard campaigns
• Measure your success with real-time reports

Customer retention is a top priority for any business. Most companies garner 80% of their revenue from just 20% of their customer base. Extending your reach to even a few more customers can lead to a significant boost in revenue as well as increased customer satisfaction. Providing your customers with information that they have specifically requested is key in any medium, but it is particularly beneficial with email. Email is FAST and INEXPENSIVE!

No, neither. CRMSender is a web-based application. Once you create an account, you can access your account from any Internet connection by entering your username and password.

The only costs associated with CRMSender relate to the number of emails or postcards that you would like to send. For example, if your mailing list has 1,000 email addresses you would need to purchase 1,000 email credits to send your message out to these recipients.

Yes! By signing up for a FREE CRMSender account on our website you can to take a "test drive" of our service right away. You will have all of the functionality of CRMSender at your fingertips and you’ll be able to create and send a test email campaign to yourself and to a seed list of 10 people. This is a great way to become familiar with our system before launching your first email campaign.

CRMSender's Free Test drive allows you to sign up for an account to create and send a test email campaign to up to 10 recipients. Once your account has been activated you can log in and construct a new email campaign within the "Email Campaign Management" Section of your CRMSender Control Center. You will have the option to create a new message using our intuitive template system or you can upload your own HTML document

Once you have completed the test drive you can move on to the next steps, (Uploading Your List, Scheduling & Launching) and you'll be on your way.

When you are ready to launch a campaign to your actual recipient list, you will be prompted to purchase email credits.

Just click here to open an account and get started. We'll ask you for some basic information and then automatically build and configure your account profile. You'll be up & running with your account in just minutes!

No, CRMSender does not provide the email address database. You will need to supply your own list of directly opted-in email addresses in order to use CRMSender.

No, we do not allow the use of third party mailing lists. Our clients may only mail those people who specifically requested info from their company or organization

The use of such lists violates email marketing “best practices,” and is considered unacceptable by most of the major Internet and Email Service Providers like AOL, Yahoo, MSN, etc. Allowing third party lists would have a negative impact on our reputation and email delivery.

Any list that was compiled using methods that does not include obtaining direct permission from all members of the list. This would include any purchased or rented lists, lists that are built from harvesting email addresses off websites, and 3rd-party opt-in lists (permission, but not direct permission to receive emails from you or *your company/organization).

Permission marketing is the direct interaction with your customer or prospect after you have received their permission to do so.

Double opt-in is your protection against the sending of unsolicited email. If you use the CRMSender opt-in form feature, after a visitor registers at your site they will receive a confirmation email. By clicking on the confirmation email, your visitor has "double opted-in" which means they are the rightful owner of that email address and they would like to receive emails from you. In addition, only lists of opt-in email addresses can be uploaded manually into your secure CRMSender account.

Sending unsolicited mail or SPAM may result in your emails being blocked by ISP’s and corporate domains. Double Opt-in policies prevent these situations and also contribute to a clean list generation process.

"Spam" is the term for unsolicited email. When you "SPAM" someone you are sending email that they do not wish to receive or did not sign up for.

Once a CRMSender campaign has been scheduled and launched it will be run through an approval process to ensure that the content of the email is compliant with the CAN-SPAM law. In the Reporting area of the Control Center you will notice that the campaign has been set to a status of "Pending Approval". The campaign will be reviewed, and if no problems exist (which will be most cases), it will either be mailed immediately or set to a status of "Pending Launch" until the user-designated launch date/time arrive.

No. However, CRMSender may contact you for opt-in verification for any large lists you upload into your account. If you are planning to upload a list over 30,000 records, you will need to contact Support@CRMSender.com and provide verification that the mailing list consists of only opt-in subscribers.

We offer you 3 options to reach our Customer Support Department. There are NO fees associated with customer support:

1. Live chat is available directly from within your account.
2. To contact us via phone, please call 1.866.683.7842 ext.1
3. To reach us via email, contact crmsender.support@verticalresponse.com.
   Our Support hours are Monday - Friday from 6:00 AM to 7:00 PM Pacific Standard Time.

Simply, go to crmsender.com, click login and enter the email address and password that you created during your sign up process in the customer login section.

Simply, log into your CRMSender account with your existing Username and Password. Within your CRMSender Control Center, click on "My Profile", from here you can make any changes to your CRMSender account profile.  Be sure to click “Submit” on the page to save your changes.

Click here to access the password recovery screen. If you do not recall you username, please contact Customer Support at 1.866.683.7842 ext.1 and a representative can assist you.

The "My Profile" section is where you can:

• Specify your default "reply to" address for your email campaigns
• Set your local time zone
• Upload a default logo for your account
• Set the default postal address and business name for your campaigns
• Include your contact information in the event CRMSender Support Team would need to contact you about your account or any problems with sending a campaign.

Within your CRMSender Control Center, click on "My Profile". From here you can set the time zone to reflect your local time zone.

We do recommend you include a contact phone number, in the "My Profile" section of your CRMSender account. Because we manually approve all outgoing emails campaigns, from time to time we may have to reach you if your campaign is declined for any reason. Sometimes, we find it easier to call you directly in the interest of time to notify you of the issue.

If you did not receive your confirmation email, please contact Support@crmsender.com and Support can help you to determine why you did not receive your confirmation email as well as activate the account to get you up & running!

Currently, each CRMSender account can only support one username and password. If you want multiple users to access the same CRMSender account, the username and password will have to be shared for the account.

Not at this time, however if you do manage a group of CRMSender accounts, there are some options for managing multiple accounts if you are a CRMSender partner, please contact Support@crmsender.com for more information.

If you have shared your username and password with other users, you will all have access to same functionality within the account. If you are a CRMSender partner, please contact Support@crmsendercom for more information.

Yes, and a very strict one. Our user's privacy and data security is our number one priority.

We bind all of our clients to the upload agreement and terms of service when they use our system for mailing purposes. Only email addresses from people who have directly opted-in can be loaded and mailed using our tools. We have established our name as an "ethical email marketing solution" and we've developed measures to curb any/all abuse of service that we can maintain control over.

All CRMSender clients are set up with a unique and secure environment within our system where they can upload and download data 24/7/365. No one will ever have access to the lists that you upload accept you, and anyone that you share your login and password details with.

Data is protected in many ways. First, our physical database servers are locked in a secure facility that monitors them 24 hours a day, 365 days a year. Secondly, all CRMSender servers are protected by secure firewall systems from the industry leader, Cisco Systems™.

We do not share your data with anyone! The data is strictly your data and if you were to ever terminate your account, you can choose to delete that data from your account and the CRMSender system. We do not rent or sell email lists of names to outside venders or permit the use of third party lists that are uploaded into our system.

No, we do not allow the use of third party mailing lists. Our clients may only mail those people who specifically requested info from their company or organization.

The use of such lists violates email marketing “best practices,” and is considered unacceptable by most of the major Internet and Email Service Providers like AOL, Yahoo, MSN, etc. Allowing third party lists would have a negative impact on our reputation and email delivery.

It’s required by U.S. Law (CAN-SPAM Act of 2003).

Your From Label is there solely to tell people who you are, so it should be your Name or Company Name. If your recipients signed up for the newsletter at Widgets.com, for example, then the From Label should be Widgets or Widgets.com.

• Keep it short and to the point. Many email readers cut the subject line off after 40 characters.
• Don’t repeat your From Label in the subject line. The space is too valuable to repeat something the recipient can already easily see.
• Avoid spammy words and excessive punctuation. Including a word like FREE!!!” in your subject line could trip some spam filters. Don’t try to get around this by separating the letters in the word by using spaces or characters (F^R E E !!) as this looks even more suspicious.
• Try not to write in ALL CAPS as this is email screaming and could turn some recipients off.

• Use images to enhance your text and html content, but avoid sending emails that are made up of only images. Sending image-only emails has become a popular technique among spammers to sneak their junk past content filters, so some filters now view image only emails with suspicion.
• Try to be concise. Avoid long blocks of copy as this can make an email harder to read.
• Keep the email relaxed. Email is a personal medium and treating it that way, instead of like an electronic brochure, can help you achieve better results.
• Use personalization. If you know your recipients’ first names, put them to use in the email. Dear Margaret sounds better than Dear Customer.
• Link to your website wherever it seems appropriate. The more opportunities your subscribers have to visit your site, the more likely they are to do so.